Hurst Restaurant Guide

Outback Steakhouse
4.8 stars (1 ratings)

(817) 285-0004

701 Airport Fwy, Hurst, TX 76053

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August 23, 2007 @ 8:34 PM
5  out of 5 stars
a diner from BEDFORD TEXAS
SENT AN E-MAIL COMPLAINT TO OUTBACK STEAK HOUSE, ABOUT A CARRY-OUT MEAL I HAD GOTTEN THE NIGHT BEFORE.
RECEIVED A CALL FROM RICK THE NEXT DAY. HE REPLACED THE MEAL THAT WASN’T CORRECT AND WAS GOING TO CHECK TO MAKE SURE THE E-MAIL SERVICE WAS WORKING CORRECTLY.
THIS IS CALLED CUSTOMER SERVICE, WE LACK THAT WITH A LOT OF BUSINESSES TODAY. RICK HAS TAKEN A SITUATION THAT COULD HAVE MADE HIS COMPANY LOOK BAD AND TURNED IT AROUND. I WILL BE GOING BACK TO OUTBACK, AND TELLING PEOPLE ABOUT THIS GOOD EXPERIENCE WITH A BUSINESS THAT OBVIOUSLY CARES ABOUT THEIR CUSTOMERS.
NICE JOB RICK!

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Avg Rating: 5  out of 5 stars

Number of Reviews: 1

August 23, 2007 @ 8:34 PM
5  out of 5 stars
a diner from BEDFORD TEXAS
SENT AN E-MAIL COMPLAINT TO OUTBACK STEAK HOUSE, ABOUT A CARRY-OUT MEAL I HAD GOTTEN THE NIGHT BEFORE.
RECEIVED A CALL FROM RICK THE NEXT DAY. HE REPLACED THE MEAL THAT WASN’T CORRECT AND WAS GOING TO CHECK TO MAKE SURE THE E-MAIL SERVICE WAS WORKING CORRECTLY.
THIS IS CALLED CUSTOMER SERVICE, WE LACK THAT WITH A LOT OF BUSINESSES TODAY. RICK HAS TAKEN A SITUATION THAT COULD HAVE MADE HIS COMPANY LOOK BAD AND TURNED IT AROUND. I WILL BE GOING BACK TO OUTBACK, AND TELLING PEOPLE ABOUT THIS GOOD EXPERIENCE WITH A BUSINESS THAT OBVIOUSLY CARES ABOUT THEIR CUSTOMERS.
NICE JOB RICK!
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August 23, 2007 @ 8:34 PM
5  out of 5 stars
a diner from BEDFORD TEXAS
SENT AN E-MAIL COMPLAINT TO OUTBACK STEAK HOUSE, ABOUT A CARRY-OUT MEAL I HAD GOTTEN THE NIGHT BEFORE.
RECEIVED A CALL FROM RICK THE NEXT DAY. HE REPLACED THE MEAL THAT WASN’T CORRECT AND WAS GOING TO CHECK TO MAKE SURE THE E-MAIL SERVICE WAS WORKING CORRECTLY.
THIS IS CALLED CUSTOMER SERVICE, WE LACK THAT WITH A LOT OF BUSINESSES TODAY. RICK HAS TAKEN A SITUATION THAT COULD HAVE MADE HIS COMPANY LOOK BAD AND TURNED IT AROUND. I WILL BE GOING BACK TO OUTBACK, AND TELLING PEOPLE ABOUT THIS GOOD EXPERIENCE WITH A BUSINESS THAT OBVIOUSLY CARES ABOUT THEIR CUSTOMERS.
NICE JOB RICK!