Springfield Restaurant Guide

THE MALE MANAGER WAS HORRIBLE TO US AND WE HAVENT BEEN BACK SINCE I BELIEVE HE WAS THE OWNER.THE PIZZA WAS BURNT.

I flat out do not believe the 1-star review currently posted on this restaurant. I believe there must be something that this business person has not mentioned that caused this reaction from the manager, because it does not fit her personality at all.
Our family has been eating at Arris' Pizza for 9 years now, and we have always received nothing but wonderful service and attention from all of the staff. The food is reliably hot and delicious, and the managers often come around just to chat with the tables. Being in a strip mall, the room is a little small and gets very packed on the busy nights, and at those times it's also a little noisy, but it's worth it. The adjoining bar is a good place to go if you prefer a more intimate setting (21 and over only!)

Flabbergasted....

I would like to think that most people have a common sense approach to customer service...treat the customer as you would expect to be treated, if not better! Well that is not always the case. For example:

I, as the director/facilitator of an area women's group, am charged with picking a meeting place that meets everyone's needs (ie driving distance from the office, price point, and food choices). I had chosen Arris Pizza as our meeting place for the 2:30pm-4:00pm and 4:30pm-6:00pm meetings on the 1st and 3rd Thursday of each month. Tani, (the owner/manager of Arris), was so rude and tacky today that I cannot even put into words how it made our group feel.

Usually we leave feeling empowered, enlightened and ready to take on the world...no matter what challenges lie ahead. Todays meeting was so awkward and amiss that words cannot even begin to describe...

Never in my life have I ever been so disgusted by someones behavior! She had the audacity to tell us that we were taking up her 8 top table and that we hadn't spent enough money or left enough in tips to have earned our time at Arris Pizza! Not only had we ALL ordered lunch at the 2:30-4:00pm meeting and left an ample tip since the waitstaff shifts had switched, but three of the ladies in the 4:30-6:00pm meeting were having husbands/children/friends meet them after the meeting for dinner. Not only that, but one of the other ladies uses (correction, used) Arris for lunch at the office frequently! Oh wait...during the 2:30pm meeting, we were the ONLY people in the restaurant other than two ladies up front who were finishing up as we were seated. As Tani was telling us about how we were taking up her 8-top table, there were two other large tables sitting empty along with about half dozen regular 4-top tables. Had there been a line waiting, she may have had ground to ask how much longer we were going to be seated. Had there been a large party, she may have had grounds to approach us during the middle of the meeting. Had this been the first time that we had been to Arris Pizza for a meeting, and had we not always had people stay after the meeting to have dinner with the family, she might have had grounds to inquire as to why three of the ladies hadn't ordered anything but a coke. HOWEVER...we have always been professional, quiet, and ample tippers!

When I pointed out these facts, she said that she hadn't checked the tickets from earlier and was unaware of these things. Well before you interrupt a meeting, it would be quite impressive if you knew your facts and also knew the amount of revenue that was generated by those women in the meeting!

I can only say this....it would behoove you to make sure you are aware of what is going .. you make a fool out of yourself in front of a group of fellow female business owners! All three of the ladies who were planning to meet family and friends for dinner, called and changed their plans before we had even exited the building. ALL of the members of the group present, vowed to NEVER return to the establishment for any reason because of Tani's behavior.