I visited Sadiki's on 8/21/08. I had an 8:00 reservation and arrived at 7:45. Was told by the hostess that she could not find my reservation and I would have to wait. I asked how long the wait was and she indicated she didn't know and was seating tables as they opened up. Strange, but okay. I asked how many parties were ahead of me and she said 3. So at 8:30 after the 3rd party had been seated, I asked if I was next, she then advised there was 1 party ahead of me that had a reservation. I did not complain, I just allowed her to seat them prior to me. Finally at 8:40, I am taken to a table by the kitchen that had a wobbly leg. I noticed another table for 4 that was available and asked if I could be moved to that table. She said she needed to check and would let me know. My friend and I waited a moment for her to come back before we took it upon ourselves to move to this table. A manager comes over and tells me I could not sit there because he needed the table for a party of 3. I explained how I had waited nearly an hour and was not happy with the table I was given and would really appreciate it if I could sit where I was. He said I could not, but did find another table for 2 for me.
Once seated at my new table, my server made an appearance 20 minutes later. I had some specific questions about the menu and he did not know the answers. He advised that he was new, which I completely understood, but he made no attempts to find out the answers to the questions. I had to ask him to go in the kitchen and ask the chef, which he did reluctantly. Our orders were taken and our drinks arrived. Once we finished our drinks, it was impossible for us to find our waiter to order more. So i went over to the bar which was 2 feet away and placed my drink order there. I asked the bartender to make my drink with fresh lime. Once the drink was made, I asked about the fresh lime and he told me he used a bottled lime juice. He thought I wanted him to use the fresh lime as garnish and didn't realize my request was for fresh lime juice in the actual drink. Once he understood my request, he told me he could not do it because it would cost too much. I told him limes were 10 for a dollar. He then said it would take too much time and he was not able to do it. Another bartender behind the bar overheard this and told him to give me what I wanted. So reluctantly, he made the drink to my satisfaction. I could not believe that he had actually refused to make me a drink.
Once my meal had arrived I was frustrated and I just wanted to enjoy some part of this experience. I asked my server for freshly ground black pepper for my Caesar salad 3 times before he advised they did not have any. I also had the coconut shrimp, bbq wings, catfish fingers, mac & cheese and collard greens. I was not impressed with any of my selections. Most of the food was cold when I received it, even though I requested the server to bring out each dish as it was prepared and not all at once. None of my selections were anything special. Just average food in a beautiful restaurant.
Sadiki's claims to be a "fine dining" restaurant. I have been to many fine dining restaurants and Sadiki's does not come close at all. This restaurant is borderline "ghetto." This is a word I hate to use being an African-American woman, but I use it when necessary. Just because you hang some fancy curtains and a few pieces of artwork on the wall, does not give you the right to classify yourself as a fine dining establishment. This restaurant has the potential to be great, but the staff is doing it a disservice. The hostess team needs more training-specifically customer service realtions, the bartenders should never refuse to make a drink if they are capable of doing so, and the manager should care more about the customers. The manager did not even check back to make sure I was okay, knowing the challenges I had experienced. No one ever apolgized for any of the trouble I encoutered during my 3 hour long dinner experience.
What a waste of such a beautiful space. The Ogontz Grille was located here before Sadiki's and I wish they were still there. I will never return to this restaurant and I will share my experience with as many people as I can.